Returns & Exchanges

At Bendigo Woollen Mills, we want you to be completely satisfied with your purchase of our premium yarns and knitwear. If you are not happy with your order, we offer a 30-day return policy for items in their original, unused condition.

Return Process

• 1.
  Contact Customer Support

  Reach out to our friendly team via email or phone to initiate your return and obtain a Return Authorization number.

• 2.
  Package Your Items

  Securely pack the unused wool or garments in their original packaging, ensuring all labels and tags remain intact.

• 3.
  Post Your Parcel

  Send your return package to our Bendigo warehouse using a tracked postal service to ensure it arrives safely.

• 4.
  Receive Refund or Exchange

  Once we inspect your returned items, we will process your full refund or ship out your requested exchange within 5 business days.